Returns & Refund Policy

Last updated: August 2026

Overview

At Exuma Blue, every piece is made to order specifically for the customer. This policy applies to purchases made through www.exuma-blue.com. Please read it carefully before placing your order.

Your right to cancel

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your order within 14 calendar days of receiving your item, without giving a reason. However, made-to-order and bespoke items are exempt from this right once production has begun.

If you cancel your order within 24 hours of placing it and before we have begun making your piece, we will refund your order in full. Cancellations after that point are considered case by case.

Returns for standard items

Where a return is accepted, items must be returned within 14 days of receipt in their original, unworn condition, with all original packaging. Items showing signs of wear cannot be accepted.

Return postage is the responsibility of the customer, and we recommend using a tracked and insured service. We are not responsible for items lost or damaged in transit.

Faulty or damaged items

If your piece arrives faulty, damaged or not as described, please contact us within 7 days of receipt at admin@exuma-blue.com with photographs and a brief description. We will arrange a repair, replacement or full refund as appropriate, at no cost to you.

Refunds

Where a refund is due, we will process it within 14 days of receiving the returned item, or of accepting a cancellation. Refunds are made to the original payment method.

Bespoke and personalised items

Bespoke and personalised items cannot be returned or refunded unless faulty.

Statutory rights

This policy is in addition to your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

Contact

Exuma Blue Jewellery Ltd
20 Wenlock Road, London N1 7GU, England
Company No. 16701704
admin@exuma-blue.com